Support
We're here to help.
Questions about the app, your board or an order.
Go Paddle is not an emergency service. In an emergency, call 911.
Common questions
How do I sign in?
On iPhone, sign in with Apple in one tap. On Android, sign in with Google. If you change phones, sign in the same way and your paddles are there.
How do I bring in paddles from my watch?
In the app open Me, then Menu, and connect your watch. COROS paddles come in on their own once connected. Apple Watch paddles with a GPS route come in through Apple Health. Watch paddles count for streaks, challenges and leaderboards. Hand typed paddles and uploaded files show in your history but do not earn credit.
How does Safety check-in work?
Before or during a paddle, pick who can see you and, if you want, when you will be back. They get an email with a private link that works only during that paddle. If you are well past your time, we check with you first, then email them. More on Safety check-in.
How do I verify my Hydrus board for the Owners Club?
Tap I own a Hydrus board. Bought online? Use the email on your order and we send a code. Bought from a shop, used, or as a gift? Add your receipt, or the serial and a photo with your board, and our team checks it. Details.
How do I report or block someone?
Open the menu on their post, tip or profile and tap Report or Block. Tell us what is wrong and our team takes a look.
How do I delete my account?
In the app: Me, then Menu, then Settings, then Delete my account. No app? Use the delete account page.
Who can use the app?
Anyone 13 or older. Accounts for ages 13 to 17 are always private, cannot send messages, never share routes, and only a verified parent or guardian can be their Safety check-in contact.